Research Questions

• When it comes to getting support for managing their depression/alcohol abuse, what do users most care about?

  • Why do they care about it?

  • What would that do for them (in terms of outcomes/expectations)?

  • What do they want to feel when they think they’re getting support?

  • (moderator guidance) Helps to prioritize what features to build and consider other features we would have otherwise not considered.

• What have users tried that did AND did not help with supporting their depression/alcohol abuse?

  • What were they initially expecting it would help with?

  • Why do they believe it did help/didn’t help?

  • What do they believe would have helped instead/helped further?

  • (moderator guidance) Helps to identify features/experiences to lean into and those areas to tread carefully/avoid.

• When in prior experience, did the user feel that they needed help with depression/alcohol abuse?

  • Why did they feel this was the particular point in time when they needed the most help?

  • Did they end up getting help or not?

    • If not, why didn’t they reach out for help?

  • What were they feeling that helped them identify the need for help?

  • Were they ever able to identify any trends or consistent signs?

  • (moderator guidance) Depression/alcohol urges comes in waves, and we need to understand critical moments of intervention.

• Have users ever tried learning a new exercise/skill to help with depression or alcohol/substance abuse?

  • If Yes

    • Did they learn this on their own or with the help of others?

    • How did they learn this (through video, in-person, chat, reading, etc.)?

    • How long did it take for users to feel like they knew how to “master” (aka feel comfortable with using) the exercise/skill? How frequently did they re-visit the skill?

    • What helped in learning the new exercise/skill?

      • What made it easy to learn?

      • Who helped in learning the new exercise/skill?

      • Why was it helpful?

    • What did NOT help?

      • What made it difficult//cause discomfort?

    • What did users do when they hit walls with skills? what did they do to stick with a skill?

      • What enabled them to be persistent with a skill that did not return an immediate value?

• If No

  • Reasons why they have never tried?

  • What would have make them want to try?

• Have users ever tried building a habit in learning a new exercise/skill?

  • What worked/didn’t work and why? How did it make them feel?

• (moderator guidance) Need to understand motivators & fears for learning a new therapy activity; what makes them feel comfortable/feel discomfort in learning a new skill; specific features to consider for helping them to learn; need to understand critical factors/motivators (such as rewards) and areas of discomfort in building a habit.

• Have users worked with a therapist before? Why or why not?

  • If Yes:

    • What helped users to trust and open up to a therapist? Medium for engagement?

    • What type of information were they willing to share vs not share?

    • What did they not like about working with a therapist?

    • Has there been an instance where therapist broke trust with you? How and why?

    • Where did they have the biggest impact? - positive or negative

  • If No:

    • What made them not want to work with a therapist? What’s important for them to want to try?

  • (moderator guidance) We’re going to need to do top problems/initial assessment/then tell them a therapist is in the loop. Need to make sure they feel comfortable interacting with a therapist and us sharing their data/progress with therapist(s). Need to also understand their comfort level of a therapist recommending a treatment plan for them.

• Support person involvement - when do users want to lean into a support person and why?

  • What do they hope to achieve/feel by leaning into a support person?

  • How did they engage with people who were experiencing similar things?

    • How did they build and maintain their community of like-people?

  • What types of communal activities were important to recovery?

  • Where did they have the biggest impact, positive or negative?

  • (moderator guidance) Validate → is sense of community (bonding with others who are going through the same thing) important to them in helping to stay on track/motivate them in their recovery? at what moments (when learning a new skill? practicing a new skill? when in distress?) is it critical?

• (ADULT ONLY) Do iK2 Features (challenge cards, rewards) work for Adults?

  • What kind of mechanisms did users use to ensure they stay accountable/responsible for things they needed to do?

  • What worked for them in terms of staying on their set path and moving towards what was defined as wellness, improvement, or progress for them?

  • What types of feedback was positive and enable them to stick to their habits?

  • (moderator guidance) Validate → can what we’re already building for iK2 be leveraged for JDT?

• What does maintanence look for them now?

  • How do they keep themselves accountable for the life that they want and worked towards or are actively working towards?

  • What tools and methods do they rely on?

    • Either through technology or not

• (TEEN ONLY) What successfully engages and motivates a teen towards a wellness as it’s been defined for them

  • Is that even right? Does the teen get meaningful input on what “wellness” is for them?

  • What is the “buy in” for the teen? What is productive in getting them to take the first step towards their values or goals?

• (TEEN ONLY) Can they confidently and accurately identify what negatively impacts them on their path towards wellness?

  • Conversely, can they identify what positively impacts their path and direction?

• How do users react to drug testing as a progress measure on the app? Like a scale might be used in weight loss.